As a first-time home buyer, I started my house hunting knowing pretty much nothing about this process. A friend of mine who just bought a house recommended Rebecca to me. Through the course of 3 and half months, she has earned my trust and respect with her knowledge and skills, her friendliness and professionalism, and most important, the results.
It was with hesitation and confusion that I started my house hunting in November 2012. I was hesitant because of not knowing the market, confused because of not knowing my own needs. Rebecca has done a great job providing informative resources and helping educate me to understand and uncover my needs. She never pushed me to jump in any deal but rather she always tried to analyze the pros and cons of the house and how it may or may not fit my overall objectives. In fact she never asked me to sign any paperwork to retain her as my realtor until we wrote the first offer.
After I found the dream house, she worked very diligently with the seller’s agent to negotiate the price. Of course it is not easy. But she has helped me to make the deal at a price that is $30,000 below the initial asking price and $7,000 below the town assessed value. It is a great result to me in such a rising market. Rebecca has accomplished this through her analytical skills, negotiation tactics, and also persistence.
On the days after the offer acceptance, Rebecca has followed through all the way till closing. She has also given me some good recommendation of the home inspector, mortgage broker, and even contractors. I feel very lucky to have her as my realtor to work with me throughout the home buying process.
For anybody who is looking for a diligent Chinese-speaking realtor who put the customer’s interest first, I will be very glad to recommend Rebecca without reservation.
Rebecca works for the buyer’s interest, and she never pushes. As first-time buyers, we were not clear about what we really wanted when we started. Rebecca was very patient and skillful to guide us through our first stage in house purchasing. She first toured us a number of properties in different price ranges and locations for two purposes:
1) for her to understand our needs and personal preference so that she could better use her experience to help us get our dream house;
decision. She never pushed us to make a decision but once we decided to put an offer, she was very experienced and made all her efforts to help us win the bid. We looked at many houses, we put offers on three. The one we purchased finally was the one we liked the most of all. We are very thankful to Rebecca for helping us make the right decisionthat we would never regret.
Rebecca is very skillful at negotiation. The house we finally purchased was very popular. There were five offers kicked in, and the decision was made the second day after open house. Rebecca helped us use the right strategy to draft and submit offer. During the same time, she communicated with the seller’s agent in a very effective and constructive way to built up mutual trust to obtain the most information and put us in the best place to compete an offer. She was able to sense the price range that was very likely to win the bid. We followed Rebecca’s suggestion, and offered 5K lower than what we wanted to offer. Guess what, we won! Later on, we found out our final offer was 7K lower than the highest bid. Rebecca played a critical role in choosing the best strategy and the right offer to win the bidding war.
We are lucky to have Rebecca as our realtor. She is very respectful and skillful. We would like to recommend her to anyone without hesitation.
Rebecca's service has exceeded our expectations in that it not only provided the necessary information and efforts to clinch a good deal, but also offered firsthand guidance on what we really should look for and expect in our investment in the current local real estate market. As an overall outstanding agent, Rebecca has proved herself as a responsible, experienced, patient, informative, cooperative, and diligent personality. We have experienced her effective tactics to negotiate an excellent purchase price ($545K) beyond our orignal expectations ($600K), and she has been helpful throughout and even well after the deal is closed. In principle, she could do still better if she becomes more confident by telling her clients that she can almost garranttee the lowest possible purchase price among her peers, but we really couldn't ask for more. I would strongly recommend Rebecca to anyone who need to buy a residential property timely based on accountable and reliable brokerage services.
Yang Wang, Ph.D.
Rebecca was really patient and explained to us which might be the best for us to meet our needs in the next 5-10 years. She also accompanied us to visit a few condos and SF houses in Malden, Winchester, Arlington, and Lexington. "I want my clients to satisfy with the house they bought in the next ten years" -- That's what Rebecca told us.
We are happy to have Rebecca Zeng as our buying agent and will definitely recommend her to our friends whenever they need to buy their dreaming house.
I really enjoyed the experience of working with my buyer agent Rebecca Zeng. Rebecca understood our expectation and requirements and helped us avoid a lot of anxiety. As a first-time buyer, I had many questions about purchasing a home. Rebecca was there every step of the way and providing me the best information as possible. Rebecca has excellent negotiation skills and got me a better price than I offered. Rebecca doesn’t offer a rebate, however, her professionalism saved me more.
It is with great pleasure that we write this letter regarding Realtor Rebecca Zeng, our real estate agent and whom we now consider as a friend.
As second time home buyers we have a clear idea about where and what we are looking for. Given the current market we need a real estate agent that would take us seriously, and give us the respect, time and attention that we desired. From our very first phone call, Rebecca made me feel completely comfortable. She showed that she truly cared about our wants and needs by devoting countless hours of her time throughout the entire process.
She is very professional and knowledgeable, importantly with no-pressure attitude. She was always looking out for our best interests. She evaluated the house very carefully and told us not only the pros but also the cons of the home. She always gave us enough time to think. There was one home we were very close to make offer and didn’t do that because the style was not we preferred. She totally understood our situation and she is not like some agents that always encourage you to make an offer. In our email exchange, she highlighted the homes she recommended us to take a look and screened out the ones that we should not touch at all which saved us tremendous of time.
Once we found the home of our dreams, actually the last open house we went to and the only one that we had offered , Rebecca made every effort to get us the best possible price on our house and we ended up getting such a beautiful, spacious 4 bedroom at price that was $50,000 lower than the decant listed price. Although we accepted the "sold as it” condition since the sellers refused to lower the price when we signed the offer she still saved us $5000 after the home inspection. She kept us informed & worked hard behind the scenes to get the process completed. She is absolutely amazing!
She is truly a pleasure to work with and we always recommend her to everyone we know, and even people we don’t know! We feel so lucky to have been given the chance to work with her, and we feel that we have not only gained a great realtor, but great friend as well.
Jihua and Weihua
Bottom line: Rebecca goes above and beyond our expectation from a buy's agent. We strongly recommend her.
We found Rebecca because we saw people recommending her in a discussion forum and thank God we made the darn right choice!!! Rebecca is more than an agent who simply provides you market information, sets up house visits and deals with paperwork. She is a guide and advisor who truly cares about us and really makes sure that we make the right decision of the biggest investment we make in our life and that we find a house that we truly love. As first time home buyers, we benefited a lot from her help and advice. I mean A LOT! Here are why we love the experience of working with her:
She never pushes us to settle a deal. On the contrary, she always makes sure that we are patient in the process and that our emotion doesn't override and control our judgment. She calms us down (especially my wife who easily gets excited when she sees something she likes or when competition seems intense) to make sure we don't overpay a house because emotion takes over and later regret it.
She is a great negotiator and was able to drive the price down even below our bottom line of how much we were willing to offer.
Rebecca has always had a calming presence. When everything around you seems to be falling apart, she will step up and make things right for you. We looked at a house which we liked a lot at first. Of course, emotion took over and we rushed to decision of offering way too high than what it was worth. She was able to calm us down and dropped our offer twice. When the offer got accepted, we truly calmed down and found something about the house that we really didn't like. We started to regret our decision. You know the feeling. For the next who knows how many years, we were going to live in a house with regrets. It's not like buying a piece of garment which you can simply change and buy a new one if you don't like it. We're talking about buying a house. It really feels like a fishbone in your throat. Well, luckily Rebecca is there. She was able to help us back out of the deal with minimal loss (literally almost nothing). We are so grateful for what she did for us. (For your record, she never recommended us buying the house in the first place. It was our emotion that played the Satan role).
She did a lot of research for us for the houses that we did or would potentially put in an offer. She reminded us a lot of things that we need to consider, even the potential to expand.
She is very responsive to our emails and calls, weekdays and weekends, days and evenings. She does her best to accommodate our schedule when we ask a house to be shown.
We eventually decided not to buy a house due to personal reasons. When we brought this decision to Rebecca, she didn't show any disappointment and showed her sincere support for our decision although she didn't get anything from us for her service apart from a sincere "thank you". We really appreciate her help in our house buying process and truly enjoyed having Rebecca as our buy's agent. Can't imagine finding a better one in the future if we do want to buy a house again. We got admired by our friends who already bought their single family house or condo when we talked to them about what Rebecca did for us. I mean, yeah, what more do you expect from a buyer's agent who truly stands on your side and makes sure you are 100% satisfied and happy with your choice and decision?
We are very satisfied with Rebecca's service in helpping us to purchase our home. We are happy to choose her as our agent.
To be honest, we first do not really know whether we can get benefit from her service because we were not the first time home buyer and believed that we have enough experiences in handling things in the buying by ourselves. She tried to fully understand what we really need and recommended the best fit houses to us to see. It saved us much time in searching. Her special value was that after we identified houses we wanted and would like to make an offer, she gave us her honest opinion about some drawbacks in our targeted houses. Manytimes, she adviced us not to touch the houses because she believe some major factors would affect the resale value. She did tremendous research for us, including comprehensive comparables, sale history,visiting the defferent departments in townhall and even talk to neighbors in the targeting neighborhood. We feel that she is not an ordinally real estate agent who like to promote sale. Instead she always tried to discover if there is anything wrong about the properties we are going to touch.We felt that she really put herself into our shoes in evaluating the houses for us.
Overtime, We trust her and many times we just told her our targeted price and she did the rest. She was spending many days in helpping us to negociate a house with a builder in a much lower price than what I was telling her to pay. There was a big inspection issue and could not reach an agreement with the builder and the sale felt apart. Later, we found out the later party who purchased the same house paid extra $20,000 than what we were able to get it for. We were very impressed and surprised with Rebecca's excellent negotiation skills. For our current house, she also helped us save $8000 from what we were trying to offer, and another $5000 after the home inspection and make sellers spend lots of money in completing their legal permits which we had no knowledge about them and she did the investigation in the town hall and discovered the problems. All these things she has done are far beyond our expectations form a real estate agent. Beside, we have a very pleasant experience in working with her.
There is no doubt that we will go to her again if we sell our house or buy another house. We would like to recommend her to all of our friends and other people.
Zhonglai Zhang & Xiaojun Meng
I am glad to hear from you. Thank you very much for your big help and saved us a lot money.
You are a wonderful and very professional real estate agent. You are not noly having a good skill in negocation, but also having a unique eye in evaluation of house.
Please go ahead and share the information.
Yong & Mary
I don’t even remember when we started searching for a house, maybe the Spring of last year. At that point, we did not have much sense of which town is the best choice for us given our likes, dislikes and the prices we could afford. Rebecca laid out all the pros and cons of the towns we were considering, and showed many houses in different towns to us, trying to give us some idea of what we should expect in those towns given our budget. Throughout the search process, Rebecca had been very DILIGENT and PATIENT with us. She listened to us, trying to understand what we were looking for, and NEVER PUSHED us to make a decision! Earlier this year, we withdrew from a deal after the house inspection was done, not because the inspection identified major issues with the house, but because we were not comfortable with the size of the house. Rebecca listened to our concerns and showed complete understanding. She understands that buying a house is the biggest investment for us and we need to be comfortable with the decision. She did not complain a bit or tried to press us to close the deal. Instead, she helped us withdraw from the process and patiently restart the search with us.
After a few more months hunting, we finally found a house we really like in Wayland. Throughout the entire purchase process, from the first showing to the closing, Rebecca was always there for us, including home inspection, collecting the Radon test results, final walkthrough, recommending contractors… The services she provided were above and beyond our expectations, not to mention that she helped us get a deal that was $5,000 lower than what we were willing to pay. We liked the house so much that we were willing to pay a price at the high end of our budget. Rebecca knew that but she managed to get a price that is below our bottom line. Not only is she so skillful at PRICE NEGOTIATION, but also we saw that she does not put her interest before our interest! Just to think that a lower sell price means a lower commission for her, and yet she was willing to do that in order to save money for us! Maybe I don’t know many agents, but I doubt that a lot of them will actually do that for their clients!
Now we have moved into our new home. The remodeling is done and we are getting the furniture piece by piece. I have been meaning to write a testimonial for Rebecca and finally got the chance.
Thank you, Rebecca!
Overall, Rebecca is very respectful, professional, and skillful in handling our purchase need. We will not be hesitant to recommend her to anyone.
G. Chen & H. Yin
Rebecca is absolutely the most professional agent we could ever imagine. Since agent fee is a fixed percentage of the sale price, I started my home purchasing process assuming that any buyer agent would simply want to get the deal done. Rebecca proved that I was wrong. She always puts her customer's interest first. During the negotiation process for our purchase, Rebecca managed to get a sizable price reduction when we didn't think it's possible and didn't expect it at all. She has great negotiation skills! Rebecca is very supportive yet never pushy. She is always there to answer our questions and help us make decisions. We once were very interested in a place near a fire station. Rebecca did a lot of research and honestly told us that she had some concern because the fire station might affect the resale. It's wonderful to have an agent who provides honest opinions! For the place we eventually purchased, we decided to give an offer when Rebecca was in the hospital to deliver her baby. Despite the obviously bad timing, she prepared our offer immediately after she came out of the delivery room. The closing was less than a month later. Although she just had a baby, she helped us with everything we needed to ensure an on-time closing. We were very grateful for having Rebecca as our agent and would definitely recommend her to everyone.
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Customer Testimonies for Rebecca Zeng
We just finished moving into our new house in Wellesley and really appreciated help from Rebecca on the whole house purchase experience with her.
She is always available on answering your questions, scheduling a showing, and discussing your concerns. She is a rarity since she actually tells you not to buy the house you like in over 80% of the chances since we believe she always put herself in your shoes as the home buyer, just in a more professional way. With this mentality, we gradually built up the mutual trust.
In nowadays, everyone can see the house on multiple listing services at the same time as anyone else. However, as a house buyer, I know that from seeing the house until final moving in takes a lot of professional help than simply clicking on your internet. For the house we bought, the real challenge kicked in at the moment we submitted our offer since there is another party interested in the property. Rebecca skillfully negotiated with the seller’s agent to win over our dream house at a lower price we were anticipating. Right there, we saved thousands of dollars. When the time came for inspection, attorney, insurance agent, and mortgage banker, we just asked who she used for her purchase and followed suit. One more thing I want to mention is the negotiation step with the seller after the inspection. She fought for us and got $5000 back based on one inspection report.
One week before our closing, Rebecca was off due to maternity leave. However, three days after her C section, she called us to make sure everything was on track and even offered to show up at the final walk-through and closing (we turned it down). Admit it, guys, not all agents will go this extra mile to satisfy their customers.
Overall, Rebecca is very respectful, professional, and skillful in handling our purchase need. We give her six thumbs up (my wife, my son, and myself) and will not be hesitant to recommend her to anyone.
Rebecca helps us buy a house in April to qualify for the homebuyer tax credit. She is fast in response and efficient in setting up appointments. During the process from the showing of houses through the price negotation, she provided both professional opinions and also practical suggestions, which made the whole experience more delightful. Her diligent research helps us significantly to come up an objective offer on the property. In addition, her extensive connections with qualified inspectors and mortgage lenders have definitely smoothed our buying experience. We would like to recommend her to anybody, who expects to buy a house.
Dennis & Lynn Zhang